ABOUT SKYPAD

Sky I.T. Group is the house of SKYPAD, a primary B2B SaaS platform, supporting the collaboration of the world’s most recognizable brand names with the leading merchants across the globe. Leveraging automation and self-provide reporting, SKYPAD presents insights into products and spot stage traits that push scheduling, forecasting, and offer chain conclusions, refining the shopper shopping practical experience. Nowadays, SKYPAD expert services around 3,000 end users, from 2,000+ brands across various field verticals and geographic areas. Our client brand portfolio of industry leaders contains Gucci, Prada, Rag & Bone, Blessed Model, Burberry, and L’Oréal. The SKYPAD retailer spouse community contains Nordstrom, Neiman Marcus, Bergdorf Goodman, and Saks Fifth Avenue.

 

Posture SUMMARY

This situation (Organization Analyst* – RETAIL Business INTELLIGENCE) is dependable for supporting a portfolio of present clients with contacts at the Associate and Supervisor levels, and inside teams across manufacturing, improvement, and sales. This posture reports to the Director of Account Administration and is based mostly in New York City (Chelsea/Garment District).

*Soon after 4 to 6 months, the applicant will also have an chance to expand into an account manager revenue-oriented position.

 

Responsibilities AND Tasks:

Within just a checklist of Clothing/Manner accounts, the Company Analyst will:

· Attend and actively take part in regimen luxury manner account client meetings, equally on- and off-site.

· Manage customer fulfillment throughout the account administration course of action: this involves making use of fantastic created and verbal techniques, keen means to “problem-solve” and decipher user inquiries and collaborate successfully in between interior teams and customer contacts.

· Liaison in between interior technical creation groups and consumer business users, and comply with up with consumers to handle reporting concerns and inquiries.

· Validate, on event and when desired, retail data using excel.

· Employ listening and probing capabilities to detect and assess the client’s demands. Exercising audio judgment to assess and discover reliable alternatives in line with corporate technique.

· Deliver a superior-quality overview and demonstration of reporting providers, and be ready to reply to typical issues about the company and expert services by using enterprise offering benchmarks.

· Give feedback to the numerous interior groups to assist push new remedies, create much more efficient marketing resources, and make improvements to present-day alternatives.

Specifications

· Outstanding published and verbal conversation capabilities, including resolution-centered concerns administration.

· Demonstrated ability to work effectively beneath limited deadlines and strain with out compromising standards.

· Verified competency of intermediate-to-advanced Excel abilities demanded.

· Display screen a large amount of vitality and perception of urgency to push both equally exceptional consumer pleasure and inside efficiencies.

· Charismatic, brilliant, and analytical with a “can-do” mentality.

· Means to execute client methods as defined by Account Management staff.

 

Instruction AND/OR Experience Most well-liked FOR Place:

· 4-12 months Diploma, if possible in Organization.

· 1-2 years’ experience in clothing/trend merchandising, getting, organizing or relevant things to do.

· 3+ many years of expertise in B2B SaaS/Software Revenue, e-commerce, engineering options

· Proven accomplishment in running inside and exterior associations, communications.

· Established means to comprehend fundamental retail math and make use of intermediate-to-state-of-the-art excel competencies throughout daily functions.

· Expertise of retail/wholesale organization and business enterprise intelligence reporting plans (e.g. SAP, BlueCherry, RLM, Retail Professional, QlikView, Microstrategy, Cognos,).

· Vogue or consumer items business expertise most popular.

 

WHY SKYPAD?

We are resourceful, revolutionary, and skilled in assisting enterprises come to be extra productive. Making sure that each and every member of our workforce feels fulfilled and on keep track of to become the pretty ideal personnel they can be is crucial – and we persuade our folks to uncover new approaches of obtaining precise ambitions. We completely imagine that each and just about every individual part of our organization gives value, a new viewpoint and development to SKYPAD’s expansion and success. Our specialist staff is incredibly welcoming and keen to support our new users. Occur be a part of us so we can develop with each other!

 

Rewards

SKYPAD offers a competitive income and rewards bundle finish with clinical, dental & vision coverage, a matching 401k system, adaptable PTO & a large array of holidays and paid out parental go away.

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